When speaking to an audience, I customize the material to them. First, I determine the mood of the participants. Are they there because they signed up to learn or did their company make them go? Are they there looking forward to laughing or is this a quiet, Monday morning? No matter, I meet them where they are and take them on a journey of laughter and learning.
Next, I evaluate the tone of the message to be delivered. Am I helping this team make more money or be more successful? Is it a life lesson they need to hear, or do I need to inspire them to want to change a behavior? Participants leave feeling invigorated and ready to face any challenge.
Workshops
It brings me great satisfaction to engage in tailored discussions for events, company meetings, and retreats. This is an era of rapid change, my speeches and interactive workshops are designed to motivate, entertain, and inspire action in all who participate. I am happy to research new topics, but here are a few of my areas of expertise/current study:
- Customer Service Expectations
- Sales Techniques
- Analytical Business Acumen
- Management and Leadership
- Mentorship Programs
- Interdepartmental Communication
Keynotes
Speeches do not need to be fussy, formal, and above all, they must never be boring! Whether addressing groups of healthcare workers, financial professionals, or a team of hotel employees, I am there to address their needs and interests. Whatever the topic, I adjust my deliverly style, finding ways to make them laugh and relax. When audiences feel comfortable and can relate to the stories I tell, they are much more willing to hear the message being delivered. I have a performing arts background and have never met an audience I did not like! Whether it is a small, intimate group or large auditorium, it is my mission to entertain everyone there. Motivational, thought-provoking, and entertaining presentations are built to address specific audience needs. Here are a few main areas of focus:
- Developing Managers Into Brand Leaders- Creating a culture that attracts talent by putting the employees first. How businesses build brand loyalty through best practices.
- Women in the Workforce- Building a reputation, and pushing beyond typical stereotypes. A frank discussion of the challenges of having it all - all at the same time.
- Perspective on Changing Technology- Keeping up to date on new developments while balancing the need for human interaction and customization in luxury brands. From Smartphones to AI: how each development changed customer service forever.
- Inspirational Messages for Entering the Workforce- October 26, 2010 was a day that changed my life. Advice for people starting out in the modern workforce of today: finding a career instead of looking for a job.
Panel Discussions
Traveling around the world and working in the luxury service industry has given me a lifetime of experiences and insights to share. While I continue to train and advise my clients, the stories and lessons they share with me keep my talks current, and I get to hear about the latest trends in the industry. Now, more than ever, keeping up to date and having a global view is imperative.
It is a pleasure to have the opportunity to contribute to thought-provoking discussions. Speaking to groups of professionals or University classes/clubs is a chance to mentor the next generation of leaders.