Book by Kate Buhler
"I met Kate Buhler years ago while we were both working for a full-service luxury hotel company. This was just before she realized her service and business acumen building skills were magic and she could sell them globally. The hospitality industry has changed drastically over the past 20 years. What hasn’t changed is Kate’s focus on improving the business for her clients and their employees. Her approach to the business of hospitality is grounded in integrity, humanity, and a wicked sense of humor."
Finley Cotrone, Associate Professor, Harrah College of Hospitality, University of Nevada Las Vegas
"Kate is truly a force of nature at the intersection of luxury hospitality and revenue enhancement. When we first engaged Kate to work with our team, our focus was on re-energizing our service culture in a post-COVID world. Kate’s energy and passion for her subject and her clients is palpable, and she brings her vast experience to bear on both the common and unique issues we face. She asks the hard questions and challenges our team to look within themselves for creative solutions. Plus, she sure can tell a mean story!"
Brian Young, Managing Director, Castle Hill Inn, Newport, Rhode Island
Author Talk: The Changing Face of Hospitality and the Need for Human Connection
